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EXPERIENCE – Driven by a very knowledgeable, experienced senior team who all share a love for this industry Sugplumb has enjoyed a very successful first decade. Just like our reputation the company continues to grow through our determination to adhere to old fashioned values. We do not believe in forceful sales personnel but rely on our MD Stuart or our Renewables Manager Iain being in permanent contact with you right from the onset until long after the completion of your individual project. So you can be assured that every call will always be answered personally and your enquiry dealt with in a friendly and efficient manner.

STAFF – Our award winning workforce are second to none. We take pride in employing and training local staff to hold full industry certifications and to meet all Health and Safety regulations.

All of our employees are trained specifically for the nature of their work. Recently two engineers were trained by the manufacturers to fulfil a contract from UKFM to service and maintaining Grampian Housing Association's Air Source Heat Pump Installations. We have an excellent apprenticeship scheme in place and have grown the company through our award winning apprentices.

So you can be confident that all of our engineers are always polite, prompt and presentable; and equally equipped to meet all of your plumbing and heating requirements.

POLICIES – Success comes from being prepared to go that extra mile. Our customers appreciate that as a totally independent operation we can provide straight talking, unbiased advice. From a minor repair or to utilising our complete design abilities we will never recommend a product or procedure that isn't totally and individually tailored to suit your property, lifestyle and budget.

We fully believe in partnering with all of our suppliers and manufacturers to both increase our product knowledge and to enhance our customer support and service.

Similarly through experience and innovation, and whenever physically possible, we always fully support other local businesses.

Above all honesty really is the best policy – In the rare occasion that we cannot fulfil your requirements then we will know someone who can.......and who are equally trustworthy!

TRADITION – As a young, hardworking company we embrace the latest innovations in heating, renewables and plumbing. However the unique Scottish architecture frequently permits us to fully utilise our full range of traditional crafts and services.

We can install a traditional lead roof on your dormers whilst adding the latest Hitech renewable heating system and controls inside your property. All backed by a strong cost control and customer service. Sugplumb thrives on the Professional "can do attitude" and a continual positive approach to problem solving.

AWARDS – At Sugplumb we work hard and our offices are always busy. It is always easy to get tunnel vision and so is always nice when positive or objective feedback works its way back to us. Entering (or being entered) into industry awards schemes is a way of lifting our head up and seeing the world in slightly wider perspective. They give a gentle push us to keep evolving, and makes us realise that our customers care more about good service and results than about any industry recognition we gain.

Highlights over the past couple of years includes:

2019 Scotland Regional Winner - Heating Installer Awards
Heating Installer Awards

2017 Scottish Home Improvement Awards - Finalists
Scottish Home Improvement Awards

2015/2016 SNIPEF Business of the year - Shortlisted

ACCREDITATION – Sugplumb are affiliated to all the main industry bodies, further guaranteeing our standards throughout. This naturally includes being Gas Safe Registered and trained for breakdown and maintenance with all major boiler


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